Refund Policy

At Bitrofy, customer satisfaction is our priority. Our refund policy ensures fairness and transparency for both buyers and sellers. Please review the terms below to understand how refunds are handled on our platform.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Non-Delivery of Product or Service:
   • The digital product was not delivered or the agreed-upon service was not provided.
   • Delivery or completion deadlines were not met without prior notice or agreement.
2. Defective or Substandard Digital Products:
   • The product does not match its description or preview (e.g., corrupted files, missing components).
   • Issues with usability, installation, or compatibility that were not disclosed at the time of purchase.
3. Incomplete or Unsatisfactory Services:
   • The service provided is significantly different from the agreed-upon deliverables.
4. Unauthorized Transactions:
   • A purchase made without your consent.

Non-Refundable Situations

Refunds will not be provided in the following cases:

1. Change of Mind:
   • Purchases made in error or simply because you no longer want the product or service.
2. Completed Services:
   • If the service has already been completed as agreed.
3. Misuse or Modification of Products:
   • Refunds will not be granted if the product has been altered or misused after delivery.
4. Outside the Refund Window:
   • Requests made after the refund window has closed (typically 7 days for digital goods and 14 days for digital services).

How to Request a Refund

1. Contact the Seller:
   • For digital goods: Contact the seller directly through their profile to resolve the issue.
   • For services: Reach out to the service provider to discuss the problem and request adjustments or solutions.
2. File a Complaint with Bitrofy:
   • If the seller or provider fails to resolve the issue, submit a refund request to our support team at refunds@bitrofy.com.
3. Provide Evidence:
   • Include details of the purchase, transaction ID, and any relevant proof (e.g., screenshots, communication logs) to support your claim.

Refund Processing

• Refunds are typically processed within 7-10 business days once approved.
• Refunds will be issued to the original payment method used during the purchase.

Important Notes

• Refunds for disputes between buyers and sellers will be reviewed by Bitrofy, and our decision will be final.
• Bitrofy reserves the right to mediate disputes and take appropriate actions to ensure fairness.

For additional questions or assistance, please contact us at support@bitrofy.com. We’re here to help!